Terms & Conditions


Last updated: 16th May 2025

Welcome to Hidden Lanes. By using our website or participating in any of our tours, packages, or products, you agree to comply with the following Terms and Conditions. These terms apply to all users of our site, including but not limited to customers, browsers, and content contributors.

1. Who We Are

Hidden Lanes is a creative travel business based in Ballarat, VIC. We offer guided and self-guided tours, immersive travel packages, and curated products designed to celebrate slow travel and storytelling.

2. Website Use & Content

By browsing or using this website, you accept these terms in full. You may not use our site or content for any unlawful purpose or in violation of these terms. Hidden Lanes reserves the right to modify or remove content without notice and to restrict access to parts of the site.

All content, including blog articles, images, text, and downloads, are provided for general information only. While we strive for accuracy, Hidden Lanes makes no guarantees and accepts no liability for any inaccuracies, errors, or reliance placed on our content.

You are responsible for ensuring any services, information, or products available through this site meet your personal requirements.

3. Tours & Packages

We strongly recommend that all participants in multi-day packages and guided or self-guided tours take out appropriate travel insurance to cover unforeseen circumstances such as cancellations, illness, injury, or loss of personal items. By proceeding with a booking, you acknowledge that Hidden Lanes is not responsible for such occurrences and that you have considered your own insurance needs accordingly.

Guided Tours (2–3 Hours)

  • Must be booked in advance.

  • Full payment is required at time of booking.

  • Minimum numbers may apply.

  • Reschedules accepted up to 48 hours before the tour.

  • Cancellation Policy:

    • 7+ days prior: full refund

    • 3–7 days: 50% refund

    • <72 hours: no refund

  • If Hidden Lanes cancels: full refund or reschedule offered.

Multi-Day Packages (2–3 Days)

  • Bookings close 4 weeks prior to departure.

  • Full payment required at booking.

  • Reschedules accepted up to 30 days before tour start.

  • Cancellation Policy:

    • 30+ days: full refund

    • 15–29 days: 50% refund

    • <14 days: no refund

  • If Hidden Lanes cancels: full refund or reschedule offered.

Self-Guided Tours & Digital Downloads

  • Delivered digitally with instant access.

  • 100% satisfaction guarantee. If not useful or fun, request a refund within 48 hours of purchase by emailing hello@hiddenlanes.com.

By booking or participating in any Hidden Lanes tour, package, or self-guided experience, you acknowledge and accept that you are responsible for your own safety and well-being. You agree not to hold Hidden Lanes, its directors, employees, contractors, or affiliates liable for any injury, loss, damage, or inconvenience sustained during your participation, except where directly caused by proven negligence on the part of Hidden Lanes.

4. Products & Delivery

  • Physical goods are shipped via Australia Post or reputable couriers.

  • Please allow 2–45 days depending on location and method.

  • We are not responsible for delays or damage caused during shipping.

  • For lost or damaged items, contact us within 7 days of receipt.

  • Digital products should be downloaded within 24 hours.

5. Returns & Refunds

  • We follow Australian Consumer Law.

  • For digital products: full refund if requested within 48 hours.

  • For physical products: refunds only for damaged, incorrect, or faulty goods.

6. Intellectual Property

All materials on this website are owned by or licensed to Hidden Lanes. You may not republish, reproduce, or commercially exploit any content without written permission. Limited personal use is allowed with proper attribution.

7. Links, Affiliate Relationships & Third-Party Content

Our website may include links to third-party sites, some of which may be affiliate links. This means we may earn a small commission if you click on the link and make a purchase, at no additional cost to you. These affiliate relationships do not influence our recommendations or editorial content.

These links are provided for your convenience and do not imply endorsement. We are not responsible for the content, services, or accuracy of any linked site. Please review the terms and privacy policies of any third-party sites you visit.
Our website may include links to third-party sites. These links are for your convenience only and do not imply endorsement. We are not responsible for the content, services, or accuracy of any linked site.

8. Liability Disclaimer

To the extent permitted by law, Hidden Lanes disclaims all warranties and liabilities for the use of our website, products, and services. Use is at your own risk.

9. Privacy

We are committed to protecting your privacy. Please see our Privacy Policy for more information about how we collect and use data.

10. Age Restriction

You must be 18 years or older to purchase services/products without parental consent.

11. Jurisdiction

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes arising from use of our site or services shall be resolved under Victorian jurisdiction.

12. Contact

Questions? Contact us at:
Hidden Lanes
hello@hiddenlanes.com
0455 528 741
www.hiddenlanes.com